Awesome Dynamic is seeking an Ecommerce Account Manager to join our growing team that offers a flexible work environment with the ability to work from home. At Awesome Dynamic, we are passionate about finding the right talent that will embrace and exhibit our Core Values of Exceed Team Expectations, Positive and Optimistic Attitude, Customer Service First, Cutting Edge Expertise, and Continuous Improvement.
The Amazon Account Manager will be responsible for managing assigned client relationships and for the overall management of client project expectations and needs. The Amazon Account Manager will coordinate all delegation of client project work and oversee the team to ensure timely and quality completion of projects. This position will develop standardized policies, processes, and procedures to create efficiency in the completion of projects to best serve clients and the company.
The right person will be able to hit the ground running and learn quickly. This position is ideally suited to an individual who has great attention to detail, customer service skills, and stays focused on results – someone who enjoys problem-solving, adapts quickly to technology, loves a challenge, and is committed to continuous improvement.
Essential Duties and Responsibilities
The essential duties and responsibilities include the following. Other duties may be assigned.
- Determines client project needs and serves as the primary client liaison to bring the schedule, budget, and scope of project work to completion and to the client’s satisfaction
- Provides professional communication with clients via email and phone and keeps clients up to date on project status and budget
- Works with a strategist to develop project plans including determining project scope, goals, schedules, and deliverables. This may also include the development of roadmaps and dependency charts
- Manages and oversees project plans including project scheduling, hours, budgets, and timelines
- Delegates project tasks to team members and oversees completion of assigned tasks
- Manages any changes in project plan or scope
- Identifies and implements strategies to improve quality of service, productivity, and profitability
- Navigates through Amazon Vendor Central and Amazon Seller Central
- Oversees quality assurance and ensures client projects meet client expectations and are to company quality standards
Sphere of Interaction
This position interacts and interfaces with all staff and leadership as well as:
- Clients
- Vendors
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; develop alternative solutions; Consistently and continuously identifies ways to validate answers; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Strives to increase productivity
- Verbal Communication - Speaks clearly, professionally, and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participate in meetings
- Written Communication - Writes clearly, concisely, and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
- Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Gains buy-in from others
- Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Flexible enough to be able to deal with frequent change, delays, or unexpected events
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
- Delegation - Delegates work assignments; Matches the responsibility to the person; Empowers others to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things; Takes responsibility and ownership for mistakes
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
- Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works efficiently
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Required:
- Undergraduate Degree in Business, or in a related and/or equivalent field, from an accredited program
- Prior project management experience on projects with multiple, competing, and concurrent deadlines
- High attention to detail with strong verbal and written communication skills
- Demonstrated ability to problem solve with minimal direction and supervision
- Ability to organize and manage time effectively under strict timelines within a fast-paced environment
- Demonstrated ability to maintain a positive can-do attitude and healthy working relationships with internal and external clients
- Ability to perform effectively as a member of a team and also as a leader
- Excellent computer skills including knowledge of MS Office and the ability to type with speed and accuracy
Preferred:
- Knowledge of Google programs, Amazon platforms, and Adobe
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, blueprints, product and component specifications, data sheets, and procedure manuals. Ability to effectively communicate technical (design, analysis, certification, etc.) details via verbal or written mediums. Ability to contribute to technical discussions before groups of customers and/or employees.
Mathematical Skills
Ability to read and interpret figures, graphs, and plots. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical, technical problems via a logical, analytical approach. Ability to simplify complicated problems using assumptions.
Computer Skills
To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software, and proficiency in GSuite, Microsoft Office applications, including Word, Excel, and PowerPoint. Computer experience/operation is required.
Other Skills and Abilities
Ability to multitask and prioritize deadlines. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Ability to build morale, rally others to a common goal/objective, and motivate others to overcome challenging situations. Ability to clearly define goals/deliverables, set expectations, and communicate success/failure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
- Work from home
Experience level:
- 2 years
Travel requirement:
- No travel
Application Question(s):
- Would you be willing to arrange reference calls with us and your previous bosses, peers, subordinates, customers, and others to verify what we learned from both your resume and you through the interview process?
Work Location: Remote